FAQ 

How do you vet the cleaners? 
We first carry out a telephone interview. If the applicant seems suitable, we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database. We then monitor every cleaner thoroughly for the whole time they are with us. 
Do I meet my cleaner before the first clean? 
Of course! We know the cleaner will be in your home and that personalities are often as important as cleaning standards. Once we choose a cleaner for you, we will arrange for them to come along and meet you so that you can approve our choice and discuss the cleaning tasks you require. It's important that your cleaner is someone you like so there's no need to agree to the first person we send you. Once you are satisfied that we have sent the right person for you, you can then mutually arrange a regular clean day and time. If you would like to skip the interview and go straight to cleaning this can also be arranged.
 Will I have to be at home when my cleaner visits? 
No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.
 Do I have to supply cleaning products & equipment?
 Yes, our cleaners do not carry their own cleaning products or equipment. Most of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance. 
What if something is broken or damaged? 
We treat your home with the utmost care. But if something is damaged or broken, we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired. 
How do I pay for my clean?
 You will be invoiced after the clean has taken place and payment is required immediately. We do not accept cash for any services offered